FAQ | TAI Online Store

About TAI Online Store

Where do you source your products from?

Majority of the products curated by TAI Online Store are designed or handcrafted locally with love. However, overseas products will be curated if it is not available in Malaysia. We don’t limit ourselves in the sourcing destinations.

How can I get the latest news from TAI Online Store?

Why should I buy from TAI Online Store?

Most of our products are not manufactured in large quantities by factory. Most of it are handcrafted with love and patience. Each product is unique, one of its kind and quality is guaranteed. If you love unique, non-common goods that complements the wanderlust in you, you totally should buy from TAI Online Store!

I love handcrafting too, can we collaborate?

We are open-minded and love hearing new and fresh ideas that is aligned with our brand values and objectives. Do drop us a message at hello@taionlinestore.com or fill in the form at Sell with Us, we will contact you soonest possible for further discussions.

I love traveling and i have some unique travelling stories and photographs/videos to share, can we collaborate?

We love everything about travelling! Please drop us a message at hello@taionlinestore.com and we’ll take it from there!

Online Shopping

What payment types do you accept?

We currently accept credit cards such as Visa Card and Mastercard. We also accept Internet Banking/ FPX transactions and also Paypal. All transactions are managed by our official payment gateway – iPay88 (M) Sdn Bhd.

I would like to know more about your shipping details, eg: shipping destinations, fees, type of shipment, shipment timeline etc.

Please refer to Shipping Info page.

What should I expect after I placed my order?

Please refer to Shipping Info page.

Do I need to pay for import duty or taxes and charges?

Import duties, taxes and charges are not included in the item price or shipping fees. These charges are your responsibility, do check with you country’s customs office to determine these costs prior to buying.

The item I want is sold out! Is there any way for you to bring it in again?

Just drop us an email at support@taionlinestore.com and we’ll see what we can do for you. Restocking is possible but is also product specific, please contact us and we will try our best to help you in this.

Can I return my product?

We will offer returns if your purchase item has a manufacturing defect, and if the return request is made within 7 days of receipt. Please read more on the details from the Returns Policy page.

You have sent me a wrong item, what should I do?

Please inform us via support@taionlinestore.com. We will then assist you with the exchange process.

Do you provide bulk purchases?

We may be able to provide bulk purchases on certain items, please email us at support@taionlinestore.com for further information.

What should I do if I forgot my login password?

Click on the ‘Forgot Password’ link on your login page and reset your password.

Manage My Account

What should I do if I forgot my login password?

Click on the ‘Forgot Password’ link on your login page and reset your password.

Can I trust you on the protection of my personal data?

Your personal data protection is our utmost priority. We will never disclose, share or sell your data to any third-party marketers. Find out more from the Privacy Policy page.